We really don't like long legal mumbo-jumbo, so we've simplified our terms below.
At Salescast, we strive for excellence in Skill, Value and Passion. At the core of our drive are values of Accountability and Kindness. We expect that our employees, clients and community engage in ethical business practices, stay accountable to the process and treat others with kindness.
We have a 90-day minimum service length which then goes to month-to-month. We then require a 30 day written notice if you'd like to cancel your service with us. That means if your next billing cycle is less than 30 days away, that billing would be counted as our last billing/month together. If you wish to pause your contract with us, we may at our discretion determine a reasonable monthly pause fee (no greater than 30% of your monthly service fee).
If I don't use it, do I lose it?
The short answer is yes, but we have processes in place to prevent this from happening. If for any given month, you are not able to provide us content, please let us know as soon as possible, and we will use past content or do our best to generate that for you in-house. If you can't find a guest, we recommend trying solo content instead. Most of the time, this works out great. If, for whatever reason, you are still engaged with an active show and you aren't able to get us new recordings, the unused working time does not roll over into the next month and is not considered a credit. This is the fairest possible policy because we staff each show according to team availability and expected output.
Everything we do here is super customized to your company and show's needs. That being said, once we're kicked off and working together, we are not able to provide any refunds.
Everything we create for you is YOURS. Simple. By working with us, you are agreeing that we may reference the work created in our portfolio unless you directly ask us not to. Seem fair?
If Something Outside of Control Happens or Things Go South...
Let's agree to be reasonable and have a discussion if anything outside of either party's control happens. If things go south, let's try and figure out a reasonable solution, together. If we need to get a third-party arbiter to help us resolve a dispute, let's go that route instead of lengthy and expensive legal paperwork.